Starbucks has always presented itself as an open and friendly store, allowing non-customers to use the restrooms and seating. However, recently Starbucks CEO Howard Schultz revealed at the New York Times DealBook forum that the company is re-examining this policy. Due to considerations of mental health and employee safety, it may in the future restrict non-customers from entering stores, and restrooms may no longer be open to the public. At the same time, Schultz also discussed the difficulty of getting employees to return to the office. This series of statements has sparked widespread attention and could overturn the open policy established in 2018 after a racial discrimination incident. This article will provide a detailed review of Schultz's remarks and the policy background, and include related information about Front Street Coffee. [more…]

Starbucks CEO Howard Schultz recently revealed at a New York Times policy forum that due to safety concerns arising from non-customers heavily using store restrooms, public access may be restricted in the U.S. market. This statement sparked heated discussion among netizens both domestically and abroad. Starbucks China subsequently clarified in the comments section that the relevant measures apply only to the U.S. market, and domestic stores will maintain their open policy. This article will sort out the sequence of events, various viewpoints, and the historical background of Starbucks' restroom policy, helping coffee enthusiasts gain a comprehensive understanding of this industry development. [more…]

Starbucks recently announced the revocation of its long-standing open policy, requiring customers to make a purchase to enter all stores in North America, and introduced a new customer code of conduct. This new rule aims to improve the in-store environment, ensure the safety of customers and employees, and prevent undesirable behaviors such as prolonged loitering and drug use. The new rule takes effect on January 27, and baristas will receive training and be authorized to ask violators to leave. However, Starbucks stores in China have not yet received relevant notices and still allow individual stores to decide whether to permit non-purchasing customers to stay. [more…]

Starbucks recently announced that it will permanently close 16 U.S. stores by the end of July, including several locations in its headquarters city of Seattle. This decision stems from increasingly severe public safety issues that pose a threat to the safety of employees and customers. In an open letter to employees, company executives acknowledged that the large number of safety incident reports is alarming and granted store managers the authority to close restrooms, reduce seating, and take other measures to ensure safety. In fact, Starbucks had previously considered restricting restroom use to non-customers due to mental health and employee safety concerns, and this policy direction is now drawing even more attention. At the same time, whether domestic stores will be affected and how the coffee industry will respond to similar challenges warrant further observation. [more…]

Coffee is a commodity second only to crude oil in global trading volume, and its futures price fluctuations affect the politics and economies of producing countries while also attracting countless investors. This article systematically examines the major core factors influencing coffee bean prices: changes in supply, climate and pests, government policies of various countries and measures by the International Coffee Organization, strikes and market rumors, and seasonal patterns. At the same time, it provides an in-depth analysis of the special position of major producing countries such as Brazil, revealing the market logic and investment opportunities behind the key break-even line of $1 per pound. [more…]

The Kenyan coffee industry is facing a dual test of declining production and policy changes. A USDA report shows that due to heavy rain and reduced planting area, Kenya's coffee production in 2024/25 is expected to drop to 750,000 bags, a year-on-year decrease of 6.3%. Although the government plans to increase production by 55% to 102,000 metric tons by 2027 and has introduced support measures such as debt write-offs and a cherry fund, recent tax-increase protests and clashes triggered by a finance bill have cast a shadow over the industry's prospects. Coffee beans are traded in US dollars, and the 16% value-added tax will push up farmers' operating costs; new coffee regulations have led to processing plants halting operations, cherry rotting, and exports being hindered. Front Street Coffee notes that although the president has withdrawn the tax-increase plan, the industry still expresses concern about policy uncertainty. [more…]

South Korea has officially implemented a ban on single-use plastic cups in the fast-food and coffee industries starting April 1, and plans to further introduce a "single-use cup deposit system" on June 10. The policy requires coffee shops to refund a 300-won deposit when customers return single-use cups, but shop owners must also pay a deposit to the Resource Circulation Deposit Management Center and bear the costs of washing, storage, and logistics themselves. Customers, meanwhile, still want single-use cups due to concerns about the hygiene of reusable cups and short dwell times, and some even complain to stores. Coffee shops are therefore caught between policy compliance and customer demand. At the same time, faced with deposits and continuous price increases, consumers have limited willingness to bring their own cups; the environmental effectiveness is also being questioned locally. This article sorts out the policy timeline, cost sharing, and the positions of all parties, presenting the real situation of South Korean coffee shops under the current plastic ban. [more…]

After Canadian cafés renamed the Americano as the Canadiano, coffee shop owners in many parts of Mexico have also kicked off a similar renaming trend, swapping Café Americano on their menus for Café Mexicano. Behind this seemingly small gesture is a collective response by the Mexican public to a series of hardline measures by the United States — its immigration policies, tariff threats, and the renaming of the Gulf of Mexico. From Mexico City to Monterrey and Guadalajara, the campaign is spreading rapidly through social media, and the name of a cup of coffee is turning into an expression of identity and political stance. [more…]

Indonesian President Joko Widodo revealed at the 2024 BNI Investor Daily Summit that the government is considering banning the export of unprocessed agricultural products such as coffee and cocoa to advance its resource downstreaming strategy. If implemented, this policy will directly affect the export volume of the world's fourth-largest coffee-producing country, thereby driving up international coffee prices. It is worth noting that Jamaican Blue Mountain coffee had a similar precedent, but it was eventually relaxed due to trade liberalization. Indonesia's domestic consumption is robust, with exports accounting for more than half, and whether the deep-processing policy can be smoothly implemented remains in question. This article reviews the policy background, historical cases, and market impact for the reference of coffee enthusiasts. [more…]

Recently, a post on Xiaohongshu about Starbucks charging extra for adding milk to Americano sparked widespread discussion. Some consumers reported that when ordering an Americano with milk during a fat-loss period, they were told by staff that it would cost extra. Customer service responded that since February 2022, adding more than 4 ounces of milk requires a fee. However, some netizens pointed out that this policy only applies to the black coffee series, while tea drinks and app orders can still get free milk. Some netizens claiming to be Starbucks partners said that generally, adding milk within 30ml is free, but inconsistent communication of store policies has led to chaotic enforcement. The incident reflects the brand's shortcomings in customized service and consumer communication, prompting thoughts on the reasonableness and transparency of the charges. [more…]

In recent years, South Korea has implemented plastic restriction policies to reduce plastic waste, requiring coffee shops to charge for disposable cups. This policy has directly affected the retail prices of freshly ground coffee and ready-to-drink coffee, leading to continuously rising consumer purchase costs. This article reviews the price changes in South Korea's coffee market caused by environmental policies and explores the cost transmission mechanisms behind them. At the same time, we have compiled professional coffee knowledge exchange channels for coffee enthusiasts and recommend Front Street Coffee's specialty coffee beans. Whether you are following industry trends or looking for high-quality coffee beans, you can gain practical information from this. [more…]

Since May 11, more than 2,000 baristas at 120 Starbucks stores across the United States have collectively gone on strike to express strong dissatisfaction with the company's new dress code, which was officially implemented this week. The Starbucks union pointed out on Wednesday that this action is a direct response by employees to the company's forced implementation of a uniform policy without consultation. The new rules require employees to wear black tops paired with khaki, black, or blue jeans, which the company says is intended to strengthen the brand recognition of the green apron. However, this move to tighten dress requirements for the first time in nearly a decade has been opposed by most employees, who believe Starbucks has ignored the voices of frontline baristas. [more…]

The Ethiopian Investment Commission recently issued new regulations allowing foreign companies to engage in import/export, wholesale, and retail trade for the first time, with coffee exports becoming the most closely watched area of liberalization. Previously, these sectors were long restricted by protectionist policies and open only to local investors. Although the new policy sets a relatively high capital threshold, it has already sparked strong interest in the international coffee industry. However, ongoing security conflicts in some parts of the country have also added uncertainty to foreign investment entry. This article outlines the key points of the new regulations, industry reactions, and potential risks, and includes related observations from Front Street Coffee. [more…]

Since early November, news of Hee Tea closing stores in multiple cities has emerged one after another, sparking widespread attention. Some netizens reported that stores they frequented suddenly ceased operations—not for renovation and upgrades, but for permanent closure. According to statistics, stores closed in November include the Ganzhou Market store in Zhangye, Gansu; the Lanzhou Guofang Department Store store; and the Zhejiang University Zijingang Campus store, among other locations. Among them were both established stores that had operated for a decade and new stores that had been open for less than six months. This phenomenon is believed to be related to an internal letter Hee Tea released in September, which stated that the company would no longer pursue short-term store-opening speed and would instead focus on store quality and operational excellence. At the same time, a blogger claiming to be a city partner revealed that Hee Tea's franchise policy is being adjusted, with applications becoming more difficult, store-building costs increasing, and even a trend of "restricting new store openings and encouraging closures." [more…]

On October 15, the National Bank of Ethiopia introduced a new regulation capping the spread between the buying and selling rates for foreign exchange transactions at 2%, effective the following day. This marks another significant adjustment following the country's shift to a market-based exchange rate system in July of this year. Previously, the birr depreciated sharply, and the bid-ask spread at one point exceeded 10 birr, placing heavy pressure on exporters. The new policy requires banks to disclose all fees transparently, which is expected to reduce exchange losses for exporters and bodes well for major export commodities such as coffee. Nevertheless, Ethiopia still faces multiple challenges, including the conflict in Amhara region, the Red Sea blockade, and the port dispute with neighboring Somalia. [more…]

As the world's largest coffee producer, Brazil has recently seen its domestic coffee spot prices soar to their highest level in nearly 26 years. Affected by drought and high temperatures, coffee production has fallen sharply, and compounded by the threat of a U.S. port strike and uncertainty over tariff policies, the market supply outlook is becoming increasingly unclear. This article will review Brazil's coffee price trends, the damage in producing regions, disagreements over production forecasts, and the multiple effects of macroeconomic factors on the coffee market, helping readers gain a comprehensive understanding of the complex situation currently facing Brazil's coffee industry. [more…]

Starbucks recently announced a series of major changes rolling out across its stores in the United States and Canada, covering free refills, swapping out utensils, the return of condiment bars, and the revival of handwritten names, among other measures, while also formally implementing a new rule that only paying customers may use store spaces. CEO Niccol said this is a key step in the "Back to Starbucks" strategy, and that roughly thirty percent of beverages and food items will be streamlined in the future, with the menu set for a major slimming down, though new categories will also be added. Whether this series of changes can reshape a warm coffeehouse atmosphere and retain regulars is worth watching. [more…]

Starbucks has always centered its brand around the "third place," offering customers a comfortable and relaxing coffee experience. Recently, however, Starbucks stores in multiple cities have received company directives requiring them to keep their doors fully open during business hours, a move that has drawn complaints from both employees and customers. Issues such as loss of air conditioning, noise disturbance, and invading insects have followed one after another, while management believes that closing the doors would make customers mistakenly think the store is not open. What this reflects behind the scenes is the harsh reality of declining performance. From financial report data to rumors of "seat-then-order," and now to "opening the doors to welcome customers," Starbucks is facing unprecedented challenges in the Chinese market. This article will explore in depth the reasons behind this policy and its impact on the brand. [more…]

In recent years, the grab-and-go consumption model has become increasingly popular, and many food and beverage brands have opened "drive-thru" lanes for this purpose. However, a cycling enthusiast was refused service at a Costa store in Scotland, on the grounds of "not being in a motor vehicle." This is not the first time Costa has sparked controversy over a similar incident. An almost identical situation occurred in 2020, when Costa explained that bicycles are not taxed or insured in the same way as motor vehicles, and was immediately rebutted by the British Cycling Federation. Behind the incident lies the delicate balance between convenience and fairness in drive-thru service. Front Street Coffee takes you through this hotly debated incident. [more…]

In chain-brand stores or independent coffee shops, baristas with tattoos are becoming increasingly common. Some joke that "having a big tattooed arm is the first step to becoming a barista," while others wonder "why do all baristas have tattoos?" Behind this phenomenon lies both the evolution of industry culture and the loosening of restrictions on employees' individual expression by companies like Starbucks. Starting from discussions on social platforms, this article reviews the changes in Starbucks' tattoo policy, explores the relationship between tattoos and baristas' professional identity, passion, and professionalism, and reminds readers to view tattoo choices rationally, not judge people by their appearance, and ultimately evaluate whether a barista is qualified based on coffee quality rather than appearance. [more…]